by Brian Eastwood | October 23, 2018
Chilmark Advisory Service: Engagement Domain Summary Healthcare organizations (HCOs) struggle to provide effective mental health services to patients who need them. Four potential solutions – clinically validated apps, employer programs, patient control of health data, and clinical decision support – could address the problem but are not without their own
by Chilmark Team | October 19, 2018
by Brian Eastwood and Paul Nardone When today’s healthcare consumers have questions about their health, they are no longer limited to phone calls to the doctor’s office or visits to the emergency room. Technology has enabled and supported the creation of numerous new “front doors to care” – including but
by Brian Eastwood | October 08, 2018
Key takeaways: Providers are adopting telehealth only when it directly contributes to revenue with a proven business case. This will not change for two or three more years. Vendors are positioning telehealth as a complement to care, not a direct competitor to care, to address increasing competition for low-acuity care.
by John Moore | September 10, 2018
At Epic’s recent UGM conference in Verona, WI, CEO Judy Faulkner painted a very big vision of the future – “One Virtual System Worldwide." She was speaking to the Epic faithful on where Epic and its customers would travel next, a place in the cosmos leading to dramatic breakthroughs in clinical
by Brian Eastwood | August 07, 2018
Anyone who has written about telehealth in the last decade has penned a January piece that begins, “This is the year telehealth technology finally takes off.” In keeping with the pattern, a second piece inevitably follows about 11 ½ months later, noting that telehealth didn’t quite take off as expected
by Hannah Ehnle | July 23, 2018
This webinar complements the release of our Insight Report, Capturing Patient Experience: Challenges and Future Needs. The webinar includes a short presentation and a longer Q&A with report author Brian Eastwood to answer audience questions about the report and broader market for capturing and improving based on patient experience data.
by Brian Eastwood | July 16, 2018
Summary Chatbots that simulate human conversations and virtual assistants that emulate human interaction offer poten- tial to reduce the friction associated with adopting engagement solutions that require patients to complete com- plicated or unfamiliar tasks. Though the market for these products is new, the disruptive potential is substantial for patient
by Brian Eastwood | July 05, 2018
Conversations about how healthcare organizations (HCOs) can improve the patient experience tend to focus on one of three ideas: Offering amenities that remind patients of hotels and make them highly likely to leave a rave review. Boosting metrics in order to improve HCAHPS scores or Hospital Compare rankings. Providing healthcare