Engagement

by John Moore | September 15, 2022

Where Art Thou, CIO?

by John Moore and Donald Trigg CHIME, the trade association for health system Chief Information Officers (CIOs), changed their vision statement in 2015 to “Exceptional Leaders Transforming Healthcare”. CHIME got it right: the opportunity for technology leadership has never been greater. And as Epic CEO Judith Faulkner stated in her

by John Moore | September 02, 2022

Pushing Hard: Epic’s UGM’22

This being the first full-on UGM since the pandemic (yes, there was a UGM last year, albeit thinly attended) it was a crowded affair with some 12,000 or so attendees. Looking back over our notes one thing is clear; despite all the turmoil in the health IT market, especially among

by John Moore | August 31, 2022

UGM’22: Perspective of a Newbie

Elena Iokovleva Chilmark Research is publishing two perspectives of this year’s UGM. Elena provides a perspective from one who has never attended a major vendor’s user conference. The second, to follow in a couple of days, will be from a grizzled veteran of these events – heck, I can’t even

by Elena Iakovleva | August 09, 2022

Technologies Driving Improved Healthcare Experiences

The Consumer, the Patient, and the Way Forward Despite the substantial resources that have been poured into the healthcare consumer experience, it remains a tough nut to crack fully open. Health care organizations and payors will have to work hard to improve the overall experience of the communities that they

by Elena Iakovleva | July 28, 2022

Improving the Patient Experience with Press Ganey

Healthcare Consumers and the Importance of Survey Scores Healthcare providers and organizations have long sought ways to connect more deeply with their patients; understanding the experience of moving through the care-to-billing pipeline is essential for any doctor or hospital system. Leveraging satisfaction surveys, although occasionally an effective strategy in traditional

by John Moore III | May 26, 2022

From Boost Mobile and Swype to Xealth: One Entrepreneur’s Journey into Healthtech

In this latest executive interview, Mike McSherry speaks with me about how his past successes in consumer tech and an entrepreneur-in-residence opportunity at Providence prepared him for tackling patient engagement in the healthcare industry. During our conversation, Mike recounts how he and his team explored 70+ startup ideas with Providence

by Elena Iakovleva | May 20, 2022

Telehealth in C Minor

High and Low Notes from the ATA Conference The timing for the annual American Telehealth Association (ATA) conference, which occurred last week, was far from ideal. The recent dip in the public market for telehealth companies led to a less than inspiring event which, according to most vendors, was significantly

by John Moore | April 25, 2022

The Consumer Awakens

Gen Z and the Demand for Better Experience Recently, I had the pleasure of giving a talk to the Children’s Hospital Association, on the topic of the current and future trends in healthcare and their implications for health IT. As this was all about pediatrics, in preparing for this talk,
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