by Alex Lennox-Miller | October 05, 2021
This research brief provides ideas and insights for healthcare organizations seeking to understand the differences between Consumer Relationship Management and Patient Relationship Management. It can assist with the identification of organizational needs and digital transformation efforts. As organizations look to select and work with relationship management vendors, they can apply what they learn here when defining reasonable expectations, identifying necessary components, and selecting the correct platform for their goals.
by Brian Murphy | September 22, 2021
This research brief describes an approach to enhanced data curation (de-duplication and reconciliation) that will support the integration of any outside data sources and data classes into a patient’s chart. It meets the organization’s need for more satisfied, efficient clinical users by satisfying clinician’s need for complete information and simplified workflows.
by Brian Murphy | August 10, 2021
To be successful at digital transformation, healthcare enterprises need more than what is available from the large public cloud vendors. They should partner with a cloud vendor that has healthcare and healthcare IT (HIT) experience and expertise. This research brief provides ideas for healthcare enterprises seeking to understand what a Health Cloud vendor can do to help them with their digital transformation efforts. It can be used to define reasonable expectations for selecting and working with cloud vendors.
by Alex Lennox-Miller | July 19, 2021
This report is available to subscribers of the Chilmark Advisory Service via the client portal, or may be purchased separately by clicking below. To accompany the release of this report, author Alex Lennox-Miller hosted a live roundtable in June with Dr. Don Rucker, Julia Millard (Bright.MD) and Mike McSherry (Xealth), ...
by Brian Murphy | April 14, 2021
This report is available to subscribers of the Chilmark Advisory Service or may be purchased separately by clicking below. View Sample Profiles Chilmark Research’s latest report, Integration Infrastructure: Building 21st Century Healthcare IT, captures a market transitioning to new approaches to development and integration, enabling greater usability of ...
by Jody Ranck | November 09, 2020
This report is available to subscribers of the Chilmark Advisory Service or may be purchased separately by clicking below. To accompany the release of this report, co-author Jody Ranck hosted a webinar with end users on December 9 and will be hosting another webinar with leaders at some of these ...
by Alex Lennox-Miller | August 18, 2020
Revenue cycle issues manifest in the claims process of submission, appeal, and remittance, but causes are found much earlier in clinical workflows. Rather than think of these as disparate issues, they should all be considered under a broader category of revenue integrity. This latest report from Chilmark Research reveals a market in flux as new technologies are applied to old problems, increasingly complicated by contracts that include performance and reporting requirements.
by Brian Murphy | July 27, 2020
This report is available to subscribers of the Chilmark Advisory Service or may be purchased separately by clicking below. To accompany the release of this report, lead author Brian Murphy hosted a webinar presenting and discussing the report's key findings — watch here. As healthcare enterprises look to bounce back ...