Tag Archive: patient experience

by Alex Lennox-Miller | January 10, 2022

Consumer Trends in Healthcare: A Provider Perspective

The next generation of healthcare tools are here now. How can providers better engage with consumers to help them participate in their patient journey?
Chilmark Senior Analyst Alex Lennox-Miller sat down with Dr. Danny Sands, from the Society of Participatory Medicine, to talk about how providers can better engage their patients in their journey through the healthcare system.

by Alex Lennox-Miller | November 23, 2021

Does Healthcare Serve Consumers or Patients?

The difference between the two highlights ways to improve the journey through care for all parties. We’ll explore this and more in our next report.

by Hannah Ehnle | July 23, 2018

Webinar – Capturing Patient Experience: Challenges and Future Needs

This webinar complements the release of our Insight Report, Capturing Patient Experience: Challenges and Future Needs. The webinar includes a short […]

by Brian Eastwood | July 05, 2018

Eight Lessons in Redesigning the Patient Experience

Conversations about how healthcare organizations (HCOs) can improve the patient experience tend to focus on one of three ideas: Offering […]

by Brian Eastwood | June 14, 2018

How to Capture Actionable Patient Experience Data at the Point of Care

Key takeaways: Healthcare organizations (HCOs) generally see the value of using point-of-care survey solutions to gain insight into more traditional […]

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