Tag Archive: decision support

by Paul Nardone | January 07, 2020

Why Won’t Patients Embrace Portals?

Providers and vendors are missing an opportunity to better engage patients if they ignore the patient portal user experience. Ensuring patients can easily access and use portals makes them more likely to use portal-adjacent offerings. Here are ways to start rethinking designing and communicating about the portal.

by Brian Eastwood | July 05, 2018

Eight Lessons in Redesigning the Patient Experience

Conversations about how healthcare organizations (HCOs) can improve the patient experience tend to focus on one of three ideas: Offering […]

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