by Brian Eastwood | January 30, 2017
Patient Experience and Satisfaction Aren’t the Same as Engagement
Healthcare’s inexorable march toward value-based care has brought with it a focus on what’s best for the patient. Instead of […]
Tag Archive: consumer experience
by Brian Eastwood | January 30, 2017
Healthcare’s inexorable march toward value-based care has brought with it a focus on what’s best for the patient. Instead of […]
by Brian Eastwood | August 22, 2016
Earlier this month, I returned from a weekend of hiking in the White Mountains, just beyond the boundaries of cell […]
by Brian Eastwood | April 19, 2016
Much of the rhetoric surrounding healthcare innovation is happy. Smiling young people run along a river on a sunny day, […]
by ndrao | October 28, 2014
I got a flu shot yesterday. I was at a CVS, saw a sign, whipped out my insurance and credit […]
Hannah Ehnle · 3 months ago
Paul Nardone · 2 months ago