Tag Archive: consumer experience

by Brian Eastwood | January 30, 2017

Patient Experience and Satisfaction Aren’t the Same as Engagement

Healthcare’s inexorable march toward value-based care has brought with it a focus on what’s best for the patient. Instead of […]

by Brian Eastwood | August 22, 2016

Stop Treating Patients Like You-Know-What

Earlier this month, I returned from a weekend of hiking in the White Mountains, just beyond the boundaries of cell […]

by Brian Eastwood | April 19, 2016

Design Healthcare for People at Their Worst

Much of the rhetoric surrounding healthcare innovation is happy. Smiling young people run along a river on a sunny day, […]

by ndrao | October 28, 2014

Taking a Shot at my Health Plan

I got a flu shot yesterday. I was at a CVS, saw a sign, whipped out my insurance and credit […]

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