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Brian Eastwood hosted a live Q&A to address our audience’s most pressing questions related to capturing the patient experience. To view the discussion, click here.
This Insight Report examines the market for point-of-care patient experience and satisfaction survey solutions, explains what HCOs should look for when evaluating these solutions, and describes opportunities for vendors to further support Chief Experience/Quality Officers (CXOs) in their efforts to improve the patient experience. The report draws on interviews with CXOs or Directors of Patient Experience at 11 leading HCOs, including independent practice associations, integrated delivery networks, and academic medical centers to identify current use cases driving adoption and the hurdles that are slowing progress.
Capturing Patient Experience outlines the Functionality, Platform, and Usability features that HCOs should look for when evaluating point-of-care survey solutions; it also provides examples of basic and advanced use cases for live products. In addition, the report identifies and describes five ways that point-of-care survey vendors can support HCOs in their efforts to achieve larger patient experience goals, whether through a robust product offering or more comprehensive value-added services. Finally, the report names more than a dozen vendors providing point-of-care survey solutions.
Anyone interested in leveraging information about the patient experience at the point of care to improve patient satisfaction and achieve business and clinical objectives will gain strategic insight from this in-depth research. HCOs, payers, healthcare IT vendors, consultants, investors, patient advocates, and others will all benefit from this report.
Length: 30 pages