Publish Date: February 2015
The clarion call for better patient engagement is not a new one. Leading healthcare organizations and reform advocates have long held that elements of “patient-centered care” can produce improved scores on quality and satisfaction measures. They may even impact total cost of care by improving adherence to medication protocols or preventing avoidable admissions. Yet as the two massive health reform laws of the era — the HITECH Act and the Affordable Care Act — continue to unfold, it is becoming clear that these government programs will not be enough to create a new culture of patient engagement without the active involvement of other stakeholders. Depending on the health status of a particular individual, as well as their particular constellation of provider, insurer, employer, and so on, engagement can take many different forms. As new models of care are built to manage complex populations with multi-faceted needs, HCOs’ engagement strategies will need to be flexible.
Focusing on the clinical applications of engagement technology, this report found that the basic patient portal, often tethered to their electronic health record (EHR), still serves as the foundation for a majority of digital patient interactions. After interviewing several healthcare executives, clinicians, and over a dozen technology suppliers with established footprints in the provider space, Chilmark found a mixed market for new approaches to clinical patient engagement, where some provider organizations have yet to adopt even these basic patient portals, while others have begun piloting advanced, “smart” tools. It is clear that patient engagement is taking a backseat to other enterprise priorities, such as defining clinician networks, building analytics capabilities, mastering risk-based contracting, and making other preparations for effective population-based health management.
The report outlines both the advanced use cases that will play a pivotal role in enabling value-based models of care, as well as the specific technical and organizational challenges that vendors and HCOs are navigating when it comes to developing and implementing a modern patient engagement strategy. In addition to the market research, this report profiles 14 market-leading vendors* of clinical patient engagement solutions, rating them on both the completeness and sophistication of their product offering as well as their performance in serving the provider segment of the healthcare industry.
Vendors Profiled: Aetna/iTriage, Allscripts, Axial Exchange, Cerner, Dossia, Emmi Solutions, Get Real Health, GetWellNetwork, Influence Health (MedSeek), McKesson/ RelayHealth, MedFusion, Microsoft HealthVault, NoMoreClipboard, and WebMD.
Report Size: 100 pages
Vendors Profiled: 14