Automation and Care Orchestration

Mar 29, 2023

Envisioning the Future of Care Delivery

The challenges faced by the healthcare system today are numerous and varied: workforce burden, financial pressures, operational issues, and the ongoing legacy of systemic challenges such as siloed data and technologies, among others.

How do hospital systems and HCOs alleviate the pain of these challenges as pressures mount in the wake of COVID-19? Some CIOs have begun looking to automation as a potential solution. Not only healthcare, but also other sectors are feeling the pain and are looking to RPA for solutions. Organizations that develop healthcare software have begun exploring automation-based implementations in greater depth than ever before.

Figure derived from “Waste in the US Healthcare System: Estimated Costs and Potential for Savings
Shrank, WH, Rogstad, TL; and Parekh, N. JAMA. 2019;322(15):1501-1509

In this research brief, Senior Analyst Jody Ranck, DrPH, examines the contribution of automating the process of care orchestration. Automation has a great deal of potential to reduce some of the estimated $950B spent on non-clinical, administrative functions in health care, as well as significantly improve overall patient care journeys.

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