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HIMSS17: Little Less Hype, More Focus on Value

Our industry was in state of unrest going into HIMSS17. Some would call it panic. This year’s HIMSS was as much a REALLY large group therapy session as it was a trade show. Seemed as if everyone was reassuring each

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Top 7 Things to Look for at HIMSS17

The final countdown has begun. In a few short days I and the rest of the Chilmark Research team will make our annual pilgrimage to the big health IT confab, HIMSS17, to rub shoulders with some 45,000 of our closest

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Patient Experience and Satisfaction Aren’t the Same as Engagement

Healthcare’s inexorable march toward value-based care has brought with it a focus on what’s best for the patient. Instead of routinely pushing people from one billable appointment to another, providers of all types are, to varying degrees, beginning to understand

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Navigating Open Enrollment – Or, Why Informed Choices in Healthcare Are Nearly Impossible

Like many Americans, I have been covered by employer-sponsored health plans for the entirety of my professional career. As such, the open enrollment period that has garnered so many headlines over the last few years has conversely been of little

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Looking to 2017: Our Baker’s Dozen Forecast

2016 is heading for the doors, 2017 readily awaits. But what will this New Year bring? One thing for sure, a new president and administration that appears intent on rewriting the rules, be they foreign policy, environmental or healthcare. But

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Looking Back – Assessing Our 2016 Predictions

As has become a tradition here at Chilmark Research, it is time once again to look back at our predictions for 2016 and make an honest assessment of just how accurate we were. We do like to go beyond the

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The Nexus of Interoperability and Consumer Experience

The annual Cerner Health Conference (CHC16) held last week in Kansas City provided an excellent opportunity to gauge current population health strategies, challenges, and implementation status of both Cerner and their clients. The conference was unexpectedly touching, as well. Key Takeaways

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Amid Uncertainty, Healthcare Marches On

Earlier this week I attended ATLAS, the Annual Thought Leadership on Access Symposium organized by Kyruus. The event brought together healthcare policy experts as well as healthcare organization (HCO) leaders who are driving efforts to improve patient access to care.

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Changing of the Guard: Implications to Health IT Market

After a brutal election cycle, we are now on the other-side. The Republicans have taken control of the Hill and the White House. The many healthcare programs rolled-out under the Obama administration will now be put under the microscope. While

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Elephants, Egrets, and Healthcare Partnerships

Having attended my fair share of healthcare IT conferences through the years, I’ve learned to separate the signal from the noise much like scientists searching for signs of intelligent alien life. In doing so, I have learned that healthcare is innovating

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A Shift From Disruption to Change

One of the most striking characteristics of the Health 2.0 conference has always been its focus on disruption. (For this we owe Clayton Christensen a debt of gratitude.) In rapid succession, startups take the stage to present their vision for

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Health 2.0: Ten Years On

For my young daughter, 10 yrs is nearly a lifetime – but for myself, nary the blink of an eye. So it felt this week while attending the 10th annual Health 2.0 conference, one part so much time has past,

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Free Webinar Next Week: Beyond the Portal with Brian Eastwood

Join lead Engagement analyst Brian Eastwood October 4th at 1 PM (ET) for a webinar where he will present some of the key findings from our recent Insight Report, “Beyond the Portal: Technology for Improved Consumer Engagement.” Brian will share

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Beyond the Patient Portal: New Report on Improving Consumer Engagement Released

Join author Brian Eastwood October 4th, 2016 at 1pm ET for a free webinar highlighting some of the key findings of this report. He will also be fielding questions from the audience. Register today! For years – before the Affordable

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Stop Treating Patients Like You-Know-What

Earlier this month, I returned from a weekend of hiking in the White Mountains, just beyond the boundaries of cell reception and Wi-Fi availability, to learn that Jess Jacobs passed away. She was only 29. Jess suffered from two rare

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Design Healthcare for People at Their Worst

Much of the rhetoric surrounding healthcare innovation is happy. Smiling young people run along a river on a sunny day, then check their FitBits. Smiling parents hold iPads while they connect to a smiling pediatrician over video chat. Smiling nurses

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Kill the Patient Portal

I’ll probably catch a lot of heat for this post, but this has to be said. It is time to accept that the patient portal, as currently architected, is a complete dead-end. Our national efforts to promote patient portals through

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HIMSS16 Wrap: Analysts Answer 3 Key Questions

The pilgrimage to HIMSS has once again come to pass. While certainly not a spiritual pilgrimage – after all it did take place in Sin City – it is a trek into the depths of healthcare IT (HIT). No other

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Silicon Valley, Far From Defeated, Is Simply Stuck

Earlier this month, Zenefits joined Theranos and 23andMe on the list of Silicon Valley startups to run afoul of regulators. Some commentators refer to the situation at large as Silicon Valley’s Waterloo. The headline is certainly catchy – especially for

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Coaching and Clothing: An Industry Starts to Mature

This week we saw the acquisition of Runkeeper by Asics as the latest round of consolidation across the tracking app, wearable and athletic wear sectors. On the surface this may appear unrelated to the focus in the health IT space

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Bringing Digital Health to Those Who Need It Most

Between my current life as an analyst and my former life as a journalist, I’ve sat in a lot of keynote addresses, conference sessions, and presentations touting the latest and greatest consumer healthcare products. No matter whether I’m impressed, puzzled,

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3 Real-World Reasons the Scripps Study Failed

Results from the Scripps study failed to show an impact on remote monitoring inteventions. We think that this news speaks the broader failure of the health IT industry, researchers, and clinicians to design patient-centered models of care. The worst part is – that could be the easiest piece of the puzzle.

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A Healthcare Poem for the Holidays

Twas the night before Christmas and all through the system The hospitals’ wishes…too many to list ‘em. For transitioning to value-based care, means looking for things that aren’t really there: Care management workflows for clinical staff, Or more diagnoses to

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Going Beyond the Obvious: 2016 Predictions for Healthcare IT

Never a dull moment in healthcare. 2015 saw plenty of changes and some inklings as to what may be in store for us in 2016. While there was plenty of noise around ICD-10, it was a non-event in 2015. Likewise,

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Annual Review: 2015 Predictions

What good are predictions and the prognosticators who make them if they never go back and assess those predictions later? A big fat goose egg, or worse, if you set some aspects of your strategic plan in alignment with those

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Bending the Healthcare Cost Curve, One Consumer at a Time

‘Tis the season – for thinking about health insurance. Nov. 1 marked the beginning of open enrollment on the state and federal insurance exchanges; employers everywhere will soon kick off the enrollment process for employees and their dependents. Even if

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The Parallel Paths of Healthcare Innovation

How you define healthcare innovation depends on the setting. Sometimes it’s a handheld device that lets a physician examine your throat during a video visit, an online eye test, or a patient and caregiver engagement platform that looks a lot

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Consumerizing Healthcare: Talk is Cheap, Work is Hard

Lots of talk these days about the consumerization of healthcare. But what happens when the rubber hits the road?

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Health 2.0 Grows Up

Nine conferences later and finally, the Health 2.0 event is showing signs of maturity. Sure, there remains plenty of cheerleading for all those fabulous little start-ups that claim they will be the ones disrupting healthcare. And the Health 2.0 event is

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Forget the Billboards

Earlier this week I traveled to Hershey PA to give a keynote presentation to the BCBS CIO Summit. Landing in Philadelphia, I rented a car and headed out on PA turnpike to Hershey, about a 2hr drive. Along that drive,

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Bringing Enthusiasm to the Consumer Health Tech Revolution

You can’t travel too far on the Internet without tripping over an article, report, survey, or commentary lamenting the state of engagement in the healthcare industry. A lot of this talk focuses on the poor quality of technology that healthcare

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With Wristband, Google Entering Consumer Health on Its Own Terms

It’s not every day that health-related news from Google gets buried, but recent headlines about the Supreme Court upholding a key provision of the Affordable Care Act and the nation’s largest insurers playing matchmaker seem to have relegated Google’s planned

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Free Data, Wishful Thinking

Is the #dataindependenceday and #freemydata movement in healthcare actually going to amount to anything?

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The Promise of Consumer-Driven Health

As John pointed out last week, I’m the newest member of Chilmark Research. I’ve joined the team to wrap my head around the role of the patient/consumer/citizen in the healthcare process. This role has changed dramatically since I started covering

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Building the Team – Fulfilling the Mission

It’s been some eight years since I hung up the Chilmark Research shingle and started this business. I founded the company on a simple belief that still holds true today: Effective deployment and use of IT can demonstrably improve care delivery processes

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Providers and Telehealth: Ready For One Another?

Telehealth has generated much excitement in the payer, employer, and even DTC segments. As telehealth vendors enter the provider market, several business, technology, and cultural dynamics loom large.

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Progress Amidst the Stumbles: Patient Engagement at #HIMSS15

A lot of small signs of progress in the patient engagement market were on display at #HIMSS15, despite a lack of bigger picture vision.

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HIMSS’15: Patient & Consumer Engagement Watchlist

HIMSS is nearly on top of us again – here, we share a few of the specific things we’re looking out for to at this year’s show.

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2014/2015 Clinical Patient Engagement Report Now Available

Today we are pleased to release our latest report: 2014/2015 Clinical Patient Engagement Market Trends Report. This long-awaited report marks a return to the critically important subject of Chilmark Research’s very first report on iPHR, back in 2008. Delving deep

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A Sneak Peek at Austria’s ELGA

Today I had the pleasure of having lunch with an informatics professor from the University of Wien and got an inside look into health IT in Austria. The highlight of our conversation was a discussion regarding ELGA – Austria’s national health

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The Digital Pharmacy: Walgreens’ Emerging Strategy

Walgreens is entering the digital age with a spate of new partnerships that aim to create a virtual experience for a new, rising class of healthcare consumer.

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Looking into Our Crystal Ball for 2015

Over the last few weeks, the Chilmark Research team has combed through their research, read countless reports and thrown their i Ching sticks to determine what is in store for 2015 and in some case a little beyond that horizon. As

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.750 Prediction Batting Average for 2014

Hard to believe the year is coming so quickly to a close. A year that saw ONC pretty much implode, an ACA that is garnering fans faster than detractors, an explosion in all things wearable but little clue as to

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2014 Year in Review: Consumer Engagement

2014 was a whirlwind of a year for consumer health technology. Here we visit some of the developments of the past 12 months, point out some of the trends that emerged, and highlight what we’re expecting as we round the corner into 2015.

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Connected Health Moving From Hype to Reality

The promise of connected health was shared with us long ago, and has fallen short time and again for various reason – reimbursement, competing priorities, and so on. As 2014 comes to a close however the market is finally showing signs of adoption.

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#WWBR Week of November 10, 2014

This week: patient engagement, Partners faces resistance, handoffs getting structured, and more.

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Taking a Shot at my Health Plan

I got a flu shot yesterday. I was at a CVS, saw a sign, whipped out my insurance and credit cards, and got in line. Turns out that my insurer wasn’t reimbursing it – I rolled my eyes, paid the

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Branding, Cheerleading, and even some Progress

 “There’s no wrong way to spend your time at Health2.0.” – Health 2.0 Last week, hundreds gathered from around the world for the 8th annual Health 2.0 conference in Santa Clara, California. For better or for worse, the event continues

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PHM: An Acronym in Search of Technology

“Do We have a PHM Solution for You.” That seems to be the most heard paraphrase from any number of health IT (HIT) vendors claiming to have what a healthcare organization (HCO) needs to address population health management (PHM). However,

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3 Quick Thoughts on Apple Watch

As expected, Apple announced the latest addition to their product lineup, the AppleWatch. We will leave the hardcore dissection to others, but in watching the event (or trying to watch what was an absolutely awful livestream, complete with annoying Chinese

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Who We Are

Chilmark Research is the only industry analyst firm focusing solely on health IT. We combine proven research methodologies with intelligence and insight to provide cogent analyses of the emerging technologies that have the greatest potential to improve healthcare. We do not shy away from making tough calls, and are respected in the industry for our direct and thoughtful commentary.