Author: Brian Eastwood

Care Management Market Moving Forward By Moving Backward

One of the most interesting trends that Chilmark Research uncovered in studying the care management market over the last several months was the shift away from care coordination and back toward the delivery of care management. After all, the rhetoric

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Practical Steps for Turning Big Health Innovation Ideas Into Reality

Every year, the health IT industry follows a pattern. HIMSS inspires us, our heads and notebooks filled with visions of The Next Big Thing that will change healthcare delivery. But shortly after arriving home, catching up on sleep, and reintroducing

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Telehealth’s Dilemma Is Healthcare’s Dilemma

The telehealth market in the United States finds itself at a crossroads. Direct-to-consumer (DTC) telehealth has matured to the point that on-demand services are (in very broad terms at least) available to most Americans, either via a smartphone app or

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Driving Policy Without Healthcare Organizations: A Fool’s Errand

Healthcare in the United States faces many problems, but one of the bigger ones is bringing the right stakeholders to the table when it’s time to try to solve a problem. Often, the empty chair should be occupied by an

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Patient Experience and Satisfaction Aren’t the Same as Engagement

Healthcare’s inexorable march toward value-based care has brought with it a focus on what’s best for the patient. Instead of routinely pushing people from one billable appointment to another, providers of all types are, to varying degrees, beginning to understand

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Navigating Open Enrollment – Or, Why Informed Choices in Healthcare Are Nearly Impossible

Like many Americans, I have been covered by employer-sponsored health plans for the entirety of my professional career. As such, the open enrollment period that has garnered so many headlines over the last few years has conversely been of little

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Amid Uncertainty, Healthcare Marches On

Earlier this week I attended ATLAS, the Annual Thought Leadership on Access Symposium organized by Kyruus. The event brought together healthcare policy experts as well as healthcare organization (HCO) leaders who are driving efforts to improve patient access to care.

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Elephants, Egrets, and Healthcare Partnerships

Having attended my fair share of healthcare IT conferences through the years, I’ve learned to separate the signal from the noise much like scientists searching for signs of intelligent alien life. In doing so, I have learned that healthcare is innovating

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A Shift From Disruption to Change

One of the most striking characteristics of the Health 2.0 conference has always been its focus on disruption. (For this we owe Clayton Christensen a debt of gratitude.) In rapid succession, startups take the stage to present their vision for

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Beyond the Patient Portal: New Report on Improving Consumer Engagement Released

Join author Brian Eastwood October 4th, 2016 at 1pm ET for a free webinar highlighting some of the key findings of this report. He will also be fielding questions from the audience. Register today! For years – before the Affordable

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Stop Treating Patients Like You-Know-What

Earlier this month, I returned from a weekend of hiking in the White Mountains, just beyond the boundaries of cell reception and Wi-Fi availability, to learn that Jess Jacobs passed away. She was only 29. Jess suffered from two rare

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Marrying Consumer and Clinical Telehealth Will Take Work

Last year, after attending two very different conferences in a two-week span, I wrote about healthcare’s parallel paths of innovation. Silicon Valley follows one line, and brick-and-mortar healthcare organizations (HCOs) follows the other. The former gets a lot more attention,

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Finally, Some Concrete Use Cases for Telehealth

A recent report has gone great lengths to explain how and to what extent telehealth can improve outcomes, and it is well worth a read if your healthcare organization (HCO) plans to explore investments in telehealth services now or in

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A Different Approach to Health App Curation

In a recent fit of insomnia, I downloaded a free Electronic Arts version of Scrabble onto my Android phone. I made my decision based on four things: The name of the app, the name of the developer, its star rating

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Design Healthcare for People at Their Worst

Much of the rhetoric surrounding healthcare innovation is happy. Smiling young people run along a river on a sunny day, then check their FitBits. Smiling parents hold iPads while they connect to a smiling pediatrician over video chat. Smiling nurses

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Reality Check on the Retail Health Spending Survey

By now you’ve probably seen the Health Affairs study (and requisite mainstream media coverage) stipulating that retail health clinics actually add to the nation’s healthcare spending by encouraging the use of medical services. The study is not without merit, but

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Market Trends Report on Care Management Solutions Now Available

Chilmark Research launched the Care Coordination domain (now Care Management) in an effort to bring clarity to a diverse and emerging market that had yet to be subject to formal, in-depth analysis. Dozens of vendors from all over the health

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Silicon Valley, Far From Defeated, Is Simply Stuck

Earlier this month, Zenefits joined Theranos and 23andMe on the list of Silicon Valley startups to run afoul of regulators. Some commentators refer to the situation at large as Silicon Valley’s Waterloo. The headline is certainly catchy – especially for

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Bringing Digital Health to Those Who Need It Most

Between my current life as an analyst and my former life as a journalist, I’ve sat in a lot of keynote addresses, conference sessions, and presentations touting the latest and greatest consumer healthcare products. No matter whether I’m impressed, puzzled,

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Without Communication, Coordinated Care Is Still Just Care

Back in October, I tore my left calf in the middle of a marathon. Like any crazy runner worth his weight in energy gel, I still finished the race, even if it meant limping around for the rest of the

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Bending the Healthcare Cost Curve, One Consumer at a Time

‘Tis the season – for thinking about health insurance. Nov. 1 marked the beginning of open enrollment on the state and federal insurance exchanges; employers everywhere will soon kick off the enrollment process for employees and their dependents. Even if

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The Parallel Paths of Healthcare Innovation

How you define healthcare innovation depends on the setting. Sometimes it’s a handheld device that lets a physician examine your throat during a video visit, an online eye test, or a patient and caregiver engagement platform that looks a lot

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Bringing Enthusiasm to the Consumer Health Tech Revolution

You can’t travel too far on the Internet without tripping over an article, report, survey, or commentary lamenting the state of engagement in the healthcare industry. A lot of this talk focuses on the poor quality of technology that healthcare

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Population Health Summit: Impressions and Key Takeaways

Healthcare is full of ideas that are easy to conceptualize but difficult to put into practice. Both clinician network management and patient engagement, for example, make perfect sense on paper but get very complicated, very quickly, when you move beyond

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With Wristband, Google Entering Consumer Health on Its Own Terms

It’s not every day that health-related news from Google gets buried, but recent headlines about the Supreme Court upholding a key provision of the Affordable Care Act and the nation’s largest insurers playing matchmaker seem to have relegated Google’s planned

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Supreme Court Upholds ACA Subsidies; Can We Move On Now?

In a 6-3 ruling this morning, the Supreme Court affirmed the legality of Affordable Care Act’s subsidized health insurance plans sold on Healthcare.gov. The Court rejected the argument of the plaintiffs in King v. Burwell, who argued that the phrase

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The Promise of Consumer-Driven Health

As John pointed out last week, I’m the newest member of Chilmark Research. I’ve joined the team to wrap my head around the role of the patient/consumer/citizen in the healthcare process. This role has changed dramatically since I started covering

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